Privacy Policy — jeefwin

1 Data We Collect

jeefwin collects personal data from you at various stages of your interaction with the platform. The categories of data we collect are set out below. We collect only what is necessary and proportionate to the purposes described in this Privacy Policy.

1.1 Registration Data

When you create a jeefwin account, we collect the following information:

• Full legal name
• Date of birth (to verify that you are 18 years of age or older)
• Mobile phone number or email address used for account access and security notifications
• Chosen username and encrypted password
• Residential city or district within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar)

1.2 KYC Verification Data

To comply with our Know Your Customer (KYC) obligations and to protect the security of your account, we collect:

• Copy of a government-issued identity document (National ID card, passport, or driving licence)
• Proof of payment method ownership (e.g., screenshot of registered bKash or Nagad account matching the name on your jeefwin account)
• Selfie or photograph for identity confirmation, where requested

1.3 Financial Transaction Data

When you make deposits or request withdrawals on jeefwin, we record:

• Transaction amounts in Bangladeshi Taka (৳ BDT)
• Payment method used (bKash, Nagad, Rocket, Upay, or bank transfer)
• Transaction timestamps and reference numbers
• Account balance history relevant to audit and anti-fraud monitoring

1.4 Usage and Technical Data

When you browse or use jeefwin, we automatically collect certain technical information:

• IP address and approximate geographic location
• Device type, operating system, and browser information
• Pages visited, games played, session duration, and click patterns
• Referral source (how you arrived at jeefwin)
• Login timestamps and session activity logs

2 How We Use Your Data

jeefwin uses the personal data we collect exclusively for the following purposes. We do not use your data for any purpose that is incompatible with the reasons listed below without first obtaining your explicit consent.

• Account Management: To create, maintain, and secure your jeefwin account, including processing your jeefwin Login, resetting credentials, and managing account preferences.
• Payment Processing: To facilitate deposits in Bangladeshi Taka via bKash, Nagad, Rocket, Upay, and bank transfer, and to process withdrawal requests to your verified payment method.
• Identity Verification (KYC): To verify that you are who you say you are, that you are at least 18 years of age, and that the payment method belongs to you. This is a legal and security obligation.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, multiple-account violations, and other prohibited conduct outlined in our Terms & Conditions.
• Customer Support: To respond to queries, complaints, and support requests submitted via live chat or email. Support interactions are conducted in English.
• Platform Improvement: To analyse aggregated usage data and improve the performance, design, and game selection of jeefwin based on how players engage with the platform.
• Marketing Communications: To send promotional offers, bonus notifications, and seasonal campaigns (such as Eid promotions, Pohela Boishakh offers, and BPL cricket boosts) to players who have opted in to marketing communications. You may opt out of marketing communications at any time by contacting support@jeefwin.
• Responsible Gaming: To monitor gaming behaviour and identify players who may be showing signs of problem gambling, in order to proactively offer responsible gaming tools such as deposit limits and self-exclusion.

3 Data Sharing & Third Parties

jeefwin does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your data only in the limited circumstances described below, and only to the extent necessary for the specific purpose.

3.1 Payment Processors

To facilitate your deposits and withdrawals, jeefwin shares the minimum necessary financial data with our payment processing partners, including bKash, Nagad, Rocket, Upay, and our banking partners (City Bank, BRAC Bank, Dutch-Bangla Bank, Islami Bank, and others). These partners process your transaction data solely to execute the payment and are contractually required to protect your information.

3.2 Game Studio Providers

jeefwin's casino game library is powered by licensed international game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game from one of these providers, anonymised session data (such as bet amounts, game round results, and session timing) may be transmitted to the provider's servers for the purpose of game integrity and RNG certification. Your personally identifiable information is not shared with game studios.

3.3 Legal and Regulatory Disclosure

jeefwin may disclose your personal data to law enforcement agencies, financial intelligence units, or other regulatory authorities where we are required to do so by applicable law, court order, or where we reasonably believe that disclosure is necessary to:

• Comply with a legal obligation
• Protect or defend jeefwin's legal rights and interests
• Investigate and prevent fraud, money laundering, or other criminal activity
• Protect the safety of other players or the general public

3.4 Service Providers

We engage trusted third-party service providers to assist with platform operations, including cloud hosting infrastructure, email delivery, and cybersecurity monitoring. These providers act as data processors under our instruction and are bound by data processing agreements that prohibit them from using your data for any purpose other than the service they provide to jeefwin.

4 Cookies & Tracking Technologies

jeefwin uses cookies and similar tracking technologies to ensure the platform functions correctly, to secure your session, and to understand how players use the site so we can continue to improve it. By continuing to use jeefwin, you consent to our use of cookies as described in this section.

4.1 Types of Cookies We Use

4.2 Managing Cookies

You may configure your browser to refuse some or all cookies, or to alert you when cookies are being set. Please note that disabling essential cookies may prevent you from accessing certain features of jeefwin, including the ability to log in to your account and play games. Functional and analytics cookies can be disabled without affecting core platform access.

5 Data Retention

jeefwin retains your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. The following retention periods apply:

• Active account data — retained for the duration of your account and for a period of five (5) years following permanent account closure, to meet anti-money laundering record-keeping requirements.
• KYC documents — retained for a minimum of five (5) years from the date of verification, in accordance with applicable financial crime prevention obligations.
• Financial transaction records — retained for five (5) years from the date of each transaction.
• Support correspondence — retained for three (3) years from the date of the last communication in a support thread.
• Technical and usage logs — retained for up to twelve (12) months, after which they are anonymised or deleted.
• Marketing preferences and opt-in records — retained for the duration of your consent or until you withdraw it, whichever is earlier.

When personal data is no longer required and its retention period has expired, jeefwin will securely delete or anonymise that data so that it can no longer be associated with you as an individual.

6 Your Privacy Rights

As a player on jeefwin, you hold the following rights in relation to your personal data. To exercise any of these rights, contact us at support@jeefwin with your registered account email or mobile number and a description of your request. We will respond within a reasonable timeframe.

7 Data Security

jeefwin takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, disclosure, or destruction. Our security measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and jeefwin's servers is encrypted using industry-standard 256-bit SSL/TLS protocols. This ensures that your personal data, payment details, and account credentials cannot be intercepted in transit.
• Encrypted Data Storage: Sensitive data fields — including passwords and identity document scans — are stored in encrypted form. Passwords are hashed using a strong one-way hashing algorithm and are never stored in plain text.
• Access Controls: Access to player personal data within jeefwin's internal systems is restricted to authorised personnel on a strict need-to-know basis. All internal access is logged and subject to audit.
• Fraud and Anomaly Detection: jeefwin operates automated systems that continuously monitor account activity for signs of unauthorised access, unusual transaction patterns, and security anomalies. Suspicious activity triggers an immediate review process.
• Regular Security Assessments: jeefwin conducts periodic reviews of its security infrastructure and data handling practices to identify and remediate vulnerabilities.

While jeefwin employs robust security measures, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in a risk to your rights and freedoms, jeefwin will notify affected players promptly and take all reasonable steps to mitigate the impact.

8 Changes to This Policy

jeefwin reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered players via the platform's internal messaging system or by email to your registered contact address, at least seven (7) days before the updated policy takes effect.

The effective date at the top of this page will always reflect the date of the most recent revision. We encourage you to review this Privacy Policy periodically. Your continued use of jeefwin after the effective date of any revised policy constitutes your acceptance of the updated terms.

If you do not agree with any change to this Privacy Policy, you should stop using jeefwin and contact support@jeefwin to request account closure and data deletion in accordance with your rights under Section 6 of this document.